Is running a dental office more challenging today than it was for your predecessor? My aunt owned an exclusive personnel agency in NYC during the seventies and eighties. Her successful staffing agency retired early in the nineties. The clientele was a ‘who’s who’ of the Manhattan...

Creating Magic  Every now and then we’ll hear something, see something or are exposed to something that is truly magical. When things appear to be magical, it isn’t the result of magic, rather it is the result of creative thinking (innovation), great planning, unusual talent or...

Industry Trends and Movements Part 2 of a 2-part series In last month’s blog I highlighted many movements in the dental community. There were just too many to list on a blog, so I decided to make it a two-part series. To see part one, please visit Heknowsdental.com. ...

Industry Trends and Movements Part 1 of a 2-part series   There is a significant difference between a Fad, a Trend and a Movement. A Fad is short lived and gains momentum by hype and circumstance. A trend is a slow and steady phenomenon that gains momentum. A...

Growth, Leadership and Humility  Growing Solo and multi-site dental practices does not happen without missteps and unforeseen challenges. Growing a business requires investment, good people and patience. A business must grow fast but it cannot grow faster than the team’s ability to adopt and implement new...

What’s the buzz behind Formularies, Purchasing Agreements and Buying Clubs? Great pricing is academic to the buying process but it’s not the end all - be all. Many healthcare providers wait for reimbursement from insurance companies and other institutions, so payment terms (monthly billing) can provide...

In the dental community it is common to hear someone talk about a patient in insurance terms i.e.: fee for service patient – PPO patient – DMO patient – Medicaid patient etc. Among industry insiders, the predominant patient type that a practice serves conveys the...

A Little Help Goes a Long Way I have amazing clients. Most of them produce more than similar practices of their size (both FFS and PPO) in the same community. I have several clients that are growing rapidly and learning to manage the complications inherent with...

Earlier in my career, I was unaware of the complexity in diagnosis and treatment for certain dental procedures. Like most people, my dental experience began and ended in the treatment room. I assumed the heavy lifting was done by the dentist who was drilling away...

Many dental practices implement monthly bonus programs that are single dimensional and often reward unsubstantiated growth. These programs can also deliver a costly, false positive. One big restorative case by the GP or an in-house specialist skew the monthly numbers....