While I no longer work in the field, I still maintain a strong connection to the streets. I speak with four or more dental offices daily. Lately, our conversations are about the arduous re-entry to work after a long hiatus in the war against Covid-19....

A Covid-19 Commentary  By Jack Abrams Covid is a catalyst and accelerant! The intensity of the Covid-19 crisis has exposed how unprepared we are in the global war against pathogens and our response to global pandemics. The implications are far reaching and will require an in-depth examination...

Temporary Closures The American Dental Association’s declaration to limit patient appointments to emergency care has resulted in dental offices reducing their hours, implementing Tele-Dentistry or voluntarily shutting down their operations. In some areas around the country, dentists who specialize in emergency care, are struggling to provide...

Is running a dental office more challenging today than it was for your predecessor? My aunt owned an exclusive personnel agency in NYC during the seventies and eighties. Her successful staffing agency retired early in the nineties. The clientele was a ‘who’s who’ of the Manhattan...

Creating Magic  Every now and then we’ll hear something, see something or are exposed to something that is truly magical. When things appear to be magical, it isn’t the result of magic, rather it is the result of creative thinking (innovation), great planning, unusual talent or...

Industry Trends and Movements Part 2 of a 2-part series In last month’s blog I highlighted many movements in the dental community. There were just too many to list on a blog, so I decided to make it a two-part series. To see part one, please visit Heknowsdental.com. ...

Industry Trends and Movements Part 1 of a 2-part series   There is a significant difference between a Fad, a Trend and a Movement. A Fad is short lived and gains momentum by hype and circumstance. A trend is a slow and steady phenomenon that gains momentum. A...

Growth, Leadership and Humility  Growing Solo and multi-site dental practices does not happen without missteps and unforeseen challenges. Growing a business requires investment, good people and patience. A business must grow fast but it cannot grow faster than the team’s ability to adopt and implement new...

What’s the buzz behind Formularies, Purchasing Agreements and Buying Clubs? Great pricing is academic to the buying process but it’s not the end all - be all. Many healthcare providers wait for reimbursement from insurance companies and other institutions, so payment terms (monthly billing) can provide...

In the dental community it is common to hear someone talk about a patient in insurance terms i.e.: fee for service patient – PPO patient – DMO patient – Medicaid patient etc. Among industry insiders, the predominant patient type that a practice serves conveys the...