Many dental practices implement monthly bonus programs that are single dimensional and often reward unsubstantiated growth. These programs can also deliver a costly, false positive. One big restorative case by the GP or an in-house specialist skew the monthly numbers....

In 1992 a co-worker showed me his brand-new cell phone. It was wired into his car just like the one in a James Bond ‘007’ movie. Interestingly, my friend was not an early adopter of technology and he wasn’t a gadget guy. His child (infant)...

PERFECTION – It’s not always desirable! Striving for perfection can hinder performance and turn a good leader into a great procrastinator. The willingness to adapt and compromise is necessary in business and in life if you want to advance or make progress. If you want to...

November and December have a different work rhythm. It’s action packed with meetings and last-minute initiatives while an undertone of urgency exists. Depending on your career, the end of the year can be quiet and relaxed, or it can be busy and chaotic. For the...

Dental Conventions The environment at dental meetings is much different today than it was when I started in dentistry. Back then, the meeting was a family affair. Doctors would attend with their families and they’d load up shopping bags of samples and literature. Twenty-six years ago,...

Dentistry is experiencing a reinvention at every level of manufacturing, distribution and patient care. While it feels uncomfortable and even chaotic at times, we are enhancing the patient experience and clinical outcomes. We are moving toward Same Day Dentistry with a preventive and cosmetic bias....

Rules to live by for transitioning dentists Industry experts say that dentists aren’t good business people. I strongly disagree with this common assertion. Dentists are human. They excel at what they like and resist what they don’t. In defense of dentists, it is the dental schools...

These topics represent change or movements in our once cottage industry. All of them are having a profound impact on our industry norms. The consolidation is creating massive change and disruption. However, with greater transparancy, multi-specialty and multi-discipline doctor collaboration and digital medical records, we...

The Magic Sauce (Analytics - Cost Containment – Accountability – Training and an Inspired Team) I just attended a wonderful conference on emerging DSO’S (Dental Support/Service Organizations). It was the most interesting event I have attended in years. The focus of the conference was timely, on target...