In the dental community it is common to hear someone talk about a patient in insurance terms i.e.: fee for service patient – PPO patient – DMO patient – Medicaid patient etc. Among industry insiders, the predominant patient type that a practice serves conveys the...
A Little Help Goes a Long Way I have amazing clients. Most of them produce more than similar practices of their size (both FFS and PPO) in the same community. I have several clients that are growing rapidly and learning to manage the complications inherent with...
Earlier in my career, I was unaware of the complexity in diagnosis and treatment for certain dental procedures. Like most people, my dental experience began and ended in the treatment room. I assumed the heavy lifting was done by the dentist who was drilling away...
Many dental practices implement monthly bonus programs that are single dimensional and often reward unsubstantiated growth. These programs can also deliver a costly, false positive. One big restorative case by the GP or an in-house specialist skew the monthly numbers....
In 1992 a co-worker showed me his brand-new cell phone. It was wired into his car just like the one in a James Bond ‘007’ movie. Interestingly, my friend was not an early adopter of technology and he wasn’t a gadget guy. His child (infant)...
PERFECTION – It’s not always desirable! Striving for perfection can hinder performance and turn a good leader into a great procrastinator. The willingness to adapt and compromise is necessary in business and in life if you want to advance or make progress. If you want to...
Third party financing training (Care Credit and other patient financing tools) *These tools increase daily production numbers and accommodate patients who need/want dentistry Practice Management software training *It’s not just a calendar and billing software. Phone training * I have offices that put the...
November and December have a different work rhythm. It’s action packed with meetings and last-minute initiatives while an undertone of urgency exists. Depending on your career, the end of the year can be quiet and relaxed, or it can be busy and chaotic. For the...
Dental Conventions The environment at dental meetings is much different today than it was when I started in dentistry. Back then, the meeting was a family affair. Doctors would attend with their families and they’d load up shopping bags of samples and literature. Twenty-six years ago,...
Dentistry is experiencing a reinvention at every level of manufacturing, distribution and patient care. While it feels uncomfortable and even chaotic at times, we are enhancing the patient experience and clinical outcomes. We are moving toward Same Day Dentistry with a preventive and cosmetic bias....