Growth, Leadership and Humility  Growing Solo and multi-site dental practices does not happen without missteps and unforeseen challenges. Growing a business requires investment, good people and patience. A business must grow fast but it cannot grow faster than the team’s ability to adopt and implement new...

What’s the buzz behind Formularies, Purchasing Agreements and Buying Clubs? Great pricing is academic to the buying process but it’s not the end all - be all. Many healthcare providers wait for reimbursement from insurance companies and other institutions, so payment terms (monthly billing) can provide...

In the dental community it is common to hear someone talk about a patient in insurance terms i.e.: fee for service patient – PPO patient – DMO patient – Medicaid patient etc. Among industry insiders, the predominant patient type that a practice serves conveys the...

A Little Help Goes a Long Way I have amazing clients. Most of them produce more than similar practices of their size (both FFS and PPO) in the same community. I have several clients that are growing rapidly and learning to manage the complications inherent with...

Earlier in my career, I was unaware of the complexity in diagnosis and treatment for certain dental procedures. Like most people, my dental experience began and ended in the treatment room. I assumed the heavy lifting was done by the dentist who was drilling away...

Many dental practices implement monthly bonus programs that are single dimensional and often reward unsubstantiated growth. These programs can also deliver a costly, false positive. One big restorative case by the GP or an in-house specialist skew the monthly numbers....

In 1992 a co-worker showed me his brand-new cell phone. It was wired into his car just like the one in a James Bond ‘007’ movie. Interestingly, my friend was not an early adopter of technology and he wasn’t a gadget guy. His child (infant)...

PERFECTION – It’s not always desirable! Striving for perfection can hinder performance and turn a good leader into a great procrastinator. The willingness to adapt and compromise is necessary in business and in life if you want to advance or make progress. If you want to...

November and December have a different work rhythm. It’s action packed with meetings and last-minute initiatives while an undertone of urgency exists. Depending on your career, the end of the year can be quiet and relaxed, or it can be busy and chaotic. For the...